Level 2 technical support for travel booking applications
Incident, case, and request resolution
Troubleshoot live site issues
Amex GBT is seeking a Business System Analyst in Mexico City, focusing on providing technical support for travel booking applications. The ideal candidate should have experience in the travel industry and technical application support, particularly with GDS systems
Job Summary
Provide Level 2 technical support for Amex GBT Travel booking applications, Travel Counselor Servicing and Corporate applications.
Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation.
Amex GBT offers flexible benefits tailored to each country, travel perks, and extensive learning opportunities.
Matching Summary
Match Score: 85
Amex GBT is seeking a Business System Analyst in Mexico City, focusing on providing technical support for travel booking applications. The ideal candidate should have experience in the travel industry and technical application support, particularly with GDS systems.
Skills & Requirements
Must-have
Level 2 technical support for travel booking applications
Incident, case, and request resolution
Troubleshoot live site issues
Defect management and triage
Experience with GDS (SABRE, Amadeus, Travelport)
Troubleshooting multi-tiered web architectures
Reading and debugging XML, APIs, Web services
Log analysis tools (Datadog, Kibana)
Ticketing systems (Freshservice, ServiceNow)
24x7 rotational shifts
Nice-to-have
Influence supportability architecture
Collaborate across virtual, global teams
High personal accountability and discipline
Thrive under pressure
Key Requirements
3 to 4+ years of technical application support experience in travel industry
Bachelor’s degree in computer science, IT, Engineering, or equivalent technical application support experience
Proficiency in .NET Framework, Windows OS, and SQL queries