Conseiller En Support Technique / Technical Support Advisor

Harris

Microsoft sql database experience
Bilingual french and english communication
Retail pos software knowledge
You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise in a fast-paced retail B2B environment

Job Summary

  • You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise in a fast-paced retail B2B environment.
  • The role requires creating support materials such as job aids, knowledge base articles, and videos while customizing reports based on SQL language.
  • Candidates must be motivated to succeed, prioritize customers, and engage with heart and mind to build trust through respect and authenticity.

Matching Summary

You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise in a fast-paced retail B2B environment.

Skills & Requirements

Must-have

  • Microsoft SQL database experience
  • Bilingual French and English communication
  • Retail POS software knowledge

Nice-to-have

  • Customer success mindset
  • Passion for learning and development
  • Ability to work rotating on-call shifts

Key Requirements

  • Experience or knowledge of Microsoft SQL database
  • Good command of French and English required
  • Experience with POS and retail software desired

Work Rights

Not specified

Tailored Resume

Cover Letter