Strategic Operations Business Services Sr. Manager
American International Group, Inc. (AIG)
10+ years strategic operations experience
Records and information management (rim) expertise
Process optimization and operational excellence
This role drives operational excellence and strategic alignment across all AIG's North American offices while serving as the single point of contact for U.S. and Canada business needs
Job Summary
This role drives operational excellence and strategic alignment across all AIG's North American offices while serving as the single point of contact for U.S. and Canada business needs.
The leader will establish the strategic direction and governance framework for AIG's global Records and Information Management program to ensure enterprise-wide compliance.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development to support its global team members.
Matching Summary
This role drives operational excellence and strategic alignment across all AIG's North American offices while serving as the single point of contact for U.S. and Canada business needs.
Skills & Requirements
Must-have
10+ years strategic operations experience
Records and Information Management (RIM) expertise
Process optimization and operational excellence
Global stakeholder relationship management
Financial services or insurance industry background
Nice-to-have
MBA or advanced degree preferred
Lean Six Sigma continuous improvement methodology
Change management initiative leadership
Executive-level presentation skills
Cross-cultural communication capabilities
Key Requirements
Bachelor's degree required; MBA strongly preferred
10+ years progressive experience in strategic operations
Proven success in large-scale change management initiatives
Understanding of RIM principles and information governance
Experience leading global teams in complex environments