Digital Operations Support Analyst

Caterpillar of Australia

Bangalore, India
On-site
Product support and problem resolution
Client implementation and training
Technical troubleshooting and diagnostics
Provides support and problem resolution for specific products

Job Summary

  • Provides support and problem resolution for specific products.
  • Assists clients with implementing new products, new releases and software upgrades.
  • Diagnoses, troubleshoots and resolves common technical problems.

Matching Summary

Provides support and problem resolution for specific products.

Skills & Requirements

Must-have

  • product support and problem resolution
  • client implementation and training
  • technical troubleshooting and diagnostics
  • customer support policies and procedures
  • software product technical knowledge

Nice-to-have

  • effective communication skills
  • understanding non-verbal cues
  • feedback for procedure improvement
  • analyzing risks and benefits

Key Requirements

  • Working Knowledge of Effective Communications
  • Working Knowledge of Problem Solving
  • Working Knowledge of Customer Support Policies
  • Working Knowledge of Software Product Technical Knowledge
  • Working Knowledge of Software Release Management
  • Basic Understanding of Software Reliability Management
  • Working Knowledge of Performance Measurement and Tuning
  • Working Knowledge of Technical Troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter