Customer Service Advisor

NatWest Group

Multiple Locations
Fully remote
Frontline customer service experience
Financial services industry experience
Ai tools and automation usage
Join NatWest Boxed as a Customer Service Advisor to make a positive impact on customers and colleagues, delivering successful customer and business outcomes

Job Summary

  • Join NatWest Boxed as a Customer Service Advisor to make a positive impact on customers and colleagues, delivering successful customer and business outcomes.
  • Respond to and investigate queries at first contact, provide support on business processes, and develop an understanding of customer and business needs to suggest improvements.
  • Utilize AI tools and automation to support customers efficiently, perform well under pressure, and manage multiple tasks with high accuracy.

Matching Summary

Join NatWest Boxed as a Customer Service Advisor to make a positive impact on customers and colleagues, delivering successful customer and business outcomes.

Skills & Requirements

Must-have

  • Frontline customer service experience
  • Financial services industry experience
  • AI tools and automation usage
  • Contact centre operations understanding
  • Performance data analysis

Nice-to-have

  • Improve customer service processes
  • Suggest improvements and increase efficiency
  • Handling lending related queries

Key Requirements

  • Experience in financial services customer service
  • Excellent planning and organisational skills
  • Good attention to detail
  • Ability to convey information simply
  • Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter