Patient Scheduler, On-site Call Center, Full Time

University of Miami

Miami, FL, United States
Quality customer service over phone
Communicate with patients and physicians
Manage high call volumes
The Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth

Job Summary

  • The Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.
  • Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.

Skills & Requirements

Must-have

  • Quality customer service over phone
  • Communicate with patients and physicians
  • Manage high call volumes
  • Utilize multiple computer applications
  • Intermediate medical terminology

Nice-to-have

  • Adhere to policies and procedures
  • Safeguard University assets
  • Serve South Florida, Latin America and Caribbean

Key Requirements

  • High School diploma or equivalent
  • Minimum 1 years of relevant experience
  • General knowledge of office procedures
  • Skill in data entry with minimal errors
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

Cover Letter