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The Senior Director of Software Engineering for Strategic Provider Operations at Jordancreektowncenter is responsible for designing and leading a governance framework for a multi-provider managed services ecosystem. This role emphasizes operational excellence, accountability, and risk management to ensure effective service delivery across various technology operations.
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Job Summary
The Senior Director, MSP Governance, designs, leads, and continuously improves Gap’s governance system for a multi-provider managed services ecosystem.
This role ensures disciplined, outcome-oriented, and evidence-based governance, driving operational excellence and accountability across all MSP relationships.
The position requires proactive risk identification, assessment, and mitigation across the MSP ecosystem, along with championing a continuous improvement culture.
Matching Summary
Match Score: 75
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The Senior Director of Software Engineering for Strategic Provider Operations at Jordancreektowncenter is responsible for designing and leading a governance framework for a multi-provider managed services ecosystem. This role emphasizes operational excellence, accountability, and risk management to ensure effective service delivery across various technology operations.
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Skills & Requirements
Must-have
MSP governance framework
cross-provider governance forums
performance and contract management
risk and compliance management
continuous improvement culture
executive communication skills
Nice-to-have
driving accountability across teams
commercial fluency
facilitation and leadership
transparency and trust
Key Requirements
10+ years in technology service management
5+ years leading governance for large outsourcing/MSP relationships