Business System Analyst - Gtas

Amex GBT

Mexico
Not specified; not specified; flexible benefits in...
Not specified
3 to 4 years technical application support experience
Xml, apis, web services, .net framework debugging
Sql queries and log analysis tools proficiency
Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for travel booking applications and manage incident resolution within a collaborative and inclusive culture. The ideal candidate should have 3-4 years of experience in technical application support, particularly in the travel industry, along with strong problem-solving skills and the ability to work under pressure

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.
  • The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing critical incident resolution.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for travel booking applications and manage incident resolution within a collaborative and inclusive culture. The ideal candidate should have 3-4 years of experience in technical application support, particularly in the travel industry, along with strong problem-solving skills and the ability to work under pressure.

Salary

Not specified; Not specified; Flexible benefits including health insurance and retirement programs

Skills & Requirements

Must-have

  • 3 to 4 years technical application support experience
  • XML, APIs, Web services, .NET Framework debugging
  • SQL queries and log analysis tools proficiency
  • Ticketing systems Freshservice ServiceNow Salesforce
  • Multi-tiered web-based architecture troubleshooting

Nice-to-have

  • Experience in Travel Management Company (TMC)
  • Strong written and verbal communication skills
  • Ability to collaborate across global virtual teams
  • High personal accountability and time management
  • Flexibility to work 24x7 rotational shifts

Key Requirements

  • Bachelor's degree in computer science or IT
  • 3 to 4+ years of technical application support experience
  • Experience in travel industry preferably TMC

Work Rights

Not specified

Tailored Resume

Cover Letter