Customer Care Specialist

Home Trust Company

Toronto, Canada
Base: $50,000 - $60,000 py; bonus/equity: annual i...
Hybrid
Client request completion
Mortgage administration experience
Banking information updates
The Customer Care Specialist will be responsible for ensuring the completion of client requests received via the Contact Centre or from other sources such as account maintenance

Job Summary

  • The Customer Care Specialist will be responsible for ensuring the completion of client requests received via the Contact Centre or from other sources such as account maintenance.
  • This position ensures compliance with all aspects of Home Trust Company’s credit policies and procedures, guidelines, and applicable regulatory requirements.
  • Enjoy flexibility with our hybrid work model designed to support your lifestyle, along with a competitive compensation package and comprehensive benefits.

Matching Summary

The Customer Care Specialist will be responsible for ensuring the completion of client requests received via the Contact Centre or from other sources such as account maintenance.

Salary

Base: $50,000 - $60,000 per year; Bonus/Equity: Annual incentive bonus tied to performance; Benefits: Comprehensive health and dental coverage, virtual healthcare, Group Retirement Savings Plan with employer match

Skills & Requirements

Must-have

  • Client request completion
  • Mortgage administration experience
  • Banking information updates
  • Client correspondence processing
  • Compliance with policies and procedures

Nice-to-have

  • Award-winning culture
  • Hybrid work model
  • Continuous growth opportunities
  • Commitment to customer service

Key Requirements

  • 2 to 3 years mortgage administration experience
  • Post-secondary degree or diploma or equivalent work experience
  • Working knowledge of mortgages
  • Excellent organizational and time-management skills
  • Excellent written/verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter