Technical Support Engineer

boxenno.vip

Tokyo, Japan
On-site
3+ years enterprise technical support experience
Api and network troubleshooting skills
Bigquery and google cloud logging proficiency
The role involves providing high-quality technical support to enterprise customers using Box's intelligent content management platform

Job Summary

  • The role involves providing high-quality technical support to enterprise customers using Box's intelligent content management platform.
  • Candidates must be able to analyze complex technical issues involving APIs, networks, and desktop environments to identify root causes.
  • Box values community and collaboration, requiring employees to work in the office at least three days per week.

Matching Summary

The role involves providing high-quality technical support to enterprise customers using Box's intelligent content management platform.

Skills & Requirements

Must-have

  • 3+ years enterprise technical support experience
  • API and network troubleshooting skills
  • BigQuery and Google Cloud Logging proficiency
  • Native-level Japanese business communication
  • Ability to explain complex technical concepts clearly

Nice-to-have

  • Experience with AI tools and LLMs
  • SaaS product support background
  • Familiarity with Box platform usage
  • MDM solution implementation experience
  • Coding or scripting capabilities
  • Zendesk or Salesforce CRM experience
  • Business-level English communication skills

Key Requirements

  • 3-5 years of enterprise customer technical support experience
  • Native-level Japanese language proficiency
  • Strong analytical skills for log and data extraction

Work Rights

Not specified

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