The Call Center Intake Coordinator serves as the first point of contact for potential new patients seeking services, handling inbound calls professionally and compassionately
Job Summary
The Call Center Intake Coordinator serves as the first point of contact for potential new patients seeking services, handling inbound calls professionally and compassionately.
Responsibilities include conducting initial screenings, collecting accurate information in the EHR/CRM, and coordinating next steps in the admissions process.
Full-time employees qualify for medical, dental, vision, and supplementary benefits, along with paid time off and holidays.
Matching Summary
The Call Center Intake Coordinator serves as the first point of contact for potential new patients seeking services, handling inbound calls professionally and compassionately.
Skills & Requirements
Must-have
Handle high volume inbound calls
Collect demographic and insurance information
Provide empathetic communication
Maintain patient confidentiality
Adhere to HIPAA policies
Nice-to-have
Mission-driven environment
Patient-centered approach
Calm and professional demeanor
Key Requirements
High school diploma or equivalent
Minimum 1 year call center/healthcare intake/customer service experience
Experience with CRM or EHR systems highly desirable