People & Communications Services Agent (english Speaker)

KONE Elevator (M) Sdn. Bhd.

Petaling Jaya, Selangor, Malaysia
Case management tool
Service level agreements (slas)
Quality checks and reporting
This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers

Job Summary

  • This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
  • Responsibilities include logging requests in a case management tool, meeting SLAs and quality targets, maintaining employee files, and executing quality checks.
  • KONE fosters an innovative and collaborative working culture focused on employee engagement, sustainability, ethical practices, and mutual trust and respect.

Matching Summary

This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.

Skills & Requirements

Must-have

  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks and reporting
  • Fluency in English
  • Excellent computer proficiency

Nice-to-have

  • Genuine interest to grow in HR
  • Positive attitude and customer service
  • Empathy and service mindset
  • Working in a shared service center
  • Understanding labor and social law

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • HRIS (Workday experience a plus)
  • Ability to work independently and in a team

Work Rights

Not specified

Tailored Resume

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