Quality Manager (Call Centre) 1 Year Contract Up $7.5K

PERSOL SINGAPORE PTE. LTD.

Singapore, Singapore
Up $7.5k; not specified; not specified ph
Not specified
Manage inbound and outbound workforce
Conduct call audits and calibrations
Handle internal and external escalations
PERSOL SINGAPORE PTE. LTD. is seeking a Quality Manager for a one-year contract to oversee a call center team, focusing on achieving operational objectives and maintaining service quality. The role involves strategic planning, team management, quality audits, and continuous improvement initiatives

Job Summary

  • The role involves managing a team to achieve operational objectives through workforce planning and setting KPIs.
  • Responsibilities include handling internal and external escalations via investigations and providing de-escalation solutions.
  • The manager plays a pivotal role in working with survey managers to drive quality standards throughout the workforce.

Matching Summary

Match Score: 85

PERSOL SINGAPORE PTE. LTD. is seeking a Quality Manager for a one-year contract to oversee a call center team, focusing on achieving operational objectives and maintaining service quality. The role involves strategic planning, team management, quality audits, and continuous improvement initiatives.

Salary

Up $7.5K; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage inbound and outbound workforce
  • Conduct call audits and calibrations
  • Handle internal and external escalations
  • Set Key Performance Indicators (KPIs)
  • Drive quality standards and service excellence

Nice-to-have

  • Strategic planning for service levels
  • Coaching and mentoring team members
  • Continuous improvement of email templates
  • Talent management and retention strategies
  • Workforce planning during lull periods

Key Requirements

  • 1 Year Contract experience preferred
  • Experience in Call Centre Quality Management
  • Strong leadership and team management skills

Work Rights

Not specified

Tailored Resume

Cover Letter