Assistant Manager / Manager, Experience & Operations Transformation

Changi Airport Singapore

On-site
Airport operations transformation
Stakeholder management and influencing
Cross-functional programme leadership
This role drives airport-wide transformation by leading initiatives that improve passenger experience and operational effectiveness, working across strategy, product, and delivery

Job Summary

  • This role drives airport-wide transformation by leading initiatives that improve passenger experience and operational effectiveness, working across strategy, product, and delivery.
  • Work on high-impact transformation initiatives at one of the world’s leading airports.
  • Apply advanced technologies to real problems at scale while operating at the intersection of experience, operations, and technology in a fast-evolving environment.

Matching Summary

This role drives airport-wide transformation by leading initiatives that improve passenger experience and operational effectiveness, working across strategy, product, and delivery.

Skills & Requirements

Must-have

  • Airport operations transformation
  • Stakeholder management and influencing
  • Cross-functional programme leadership
  • AI-enabled passenger experience products
  • Strategic thinking and hands-on execution

Nice-to-have

  • Basic technical literacy in systems or software
  • Adaptability in ambiguous environments
  • Clear and structured communication

Key Requirements

  • Bachelor’s degree or equivalent
  • At least 3 years relevant experience
  • Experience leading complex cross-functional initiatives
  • Working understanding of AI-enabled systems

Work Rights

Not specified

Tailored Resume

Cover Letter