The Service Sales Specialist oversees the daily operations of the Customer service desk, ensuring effective support for customers and efficient internal processing of service activities
Job Summary
The Service Sales Specialist oversees the daily operations of the Customer service desk, ensuring effective support for customers and efficient internal processing of service activities.
This role involves managing the service desk, ensuring performance targets are met, and implementing best practices to enhance service delivery.
Innomotics is an industry-leading supplier of motors and large drive systems with a trusted legacy of more than 150 years of engineering expertise.
Matching Summary
The Service Sales Specialist oversees the daily operations of the Customer service desk, ensuring effective support for customers and efficient internal processing of service activities.
Skills & Requirements
Must-have
Manage customer service desk operations
Handle customer queries and escalations
Implement service desk policies
Monitor service activities and generate reports
Coordinate technical support and field engineer mobilization
Nice-to-have
Enthusiasm for energy transition
Bold mindset to be best-in-class
Spirit and speed of a mid-sized champion
Key Requirements
Technical diploma or engineering qualification OR Matric with extensive experience
Minimum 5 years' experience in Customer Services or similar role
Strong organizational and administrative skills
Understanding of electrical, automation and control systems
Excellent problem-solving and communication abilities