Guest Services Manager

Four Seasons

Los Angeles, California, United States
Base: $85,000-$95,000; bonus/equity: annual incent...
Team building and leadership
Guest complaint resolution
Scheduling and labor forecasting
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture based on the Golden Rule

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture based on the Golden Rule.
  • The Guest Services Manager leads multiple teams including Concierge, Valet, and Bell staff, ensuring operational excellence, guest satisfaction, and adherence to brand standards.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401K, employee discounts, training programs, and an annual incentive bonus.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture based on the Golden Rule.

Salary

Base: $85,000-$95,000; Bonus/Equity: Annual incentive bonus; Benefits: Comprehensive medical, dental, vision, 401K, employee assistance, life insurance, free parking, training, employee meals

Skills & Requirements

Must-have

  • Team building and leadership
  • Guest complaint resolution
  • Scheduling and labor forecasting
  • Operational policy implementation
  • Concierge and guest services management
  • Collaboration with valet and front office
  • Payroll and administrative duties

Nice-to-have

  • Strong community relationship cultivation
  • Knowledge of local attractions and events
  • Training and development facilitation
  • Service recovery and quality improvement
  • Crisis and emergency response
  • Revenue growth and profitability focus
  • Employee engagement and motivation

Key Requirements

  • Experience managing Guest Services and Concierge teams
  • Ability to handle guest complaints professionally
  • Proficiency with hotel computer and phone systems
  • Knowledge of payroll and labor forecasting
  • Strong leadership and coaching skills
  • Full-time availability including holidays and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter