Front Desk Clerk- Level I (full-time; Varied Shift)

Harrah's Cherokee Casino Resort

Cherokee, NC, United States
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Guest registration and room assignments
Handle guest check-in and checkout
Resolve guest complaints
** Harrah's Cherokee Casino Resort is seeking a full-time Front Desk Clerk to manage guest check-in and check-out, address inquiries, and ensure guest satisfaction within a varied shift schedule. The position emphasizes excellent customer service, communication skills, and the ability to handle multiple tasks in a fast-paced environment. **

Job Summary

  • Efficiently check-in/out guests, respond to inquiries and complaints professionally to achieve maximum guest satisfaction.
  • Perform guest registration, accommodate special requests, and process reservations following hotel rate structures.
  • Adhere to front desk metrics, maintain high standards of courtesy, and perform other tasks as assigned by management.

Matching Summary

Match Score: 75

** Harrah's Cherokee Casino Resort is seeking a full-time Front Desk Clerk to manage guest check-in and check-out, address inquiries, and ensure guest satisfaction within a varied shift schedule. The position emphasizes excellent customer service, communication skills, and the ability to handle multiple tasks in a fast-paced environment. **

Skills & Requirements

Must-have

  • guest registration and room assignments
  • handle guest check-in and checkout
  • resolve guest complaints
  • provide information about property
  • maintain high standards of courtesy
  • operate office equipment

Nice-to-have

  • anticipate and provide for VIP guest needs
  • personalized service
  • suggest products, services, and experiences
  • display spotlight behaviors

Key Requirements

  • High school diploma or GED
  • Excellent interpersonal and communication skills
  • Proficient in Windows-based office software
  • Ability to handle multiple priorities
  • Neat, well-groomed appearance

Work Rights

Not specified

Tailored Resume

Cover Letter