Technical Resource Contact Center Analyst - Senior

Hitachi Energy

Not specified; not specified; industry-leading ben...
Not specified
5-7 years technical support experience
Block storage subsystem troubleshooting
Network protocols fc iscsi nvme tcp/ip
Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to enhance customer support operations by providing advanced technical assistance and mentoring junior analysts. The ideal candidate will have extensive experience in technical support, particularly in troubleshooting complex hardware and software issues, with a strong focus on customer satisfaction

Job Summary

  • This role serves as a key contributor to customer support operations by providing advanced technical assistance for complex inquiries across multiple platforms.
  • The successful candidate will act as an escalation point for junior analysts, offering guidance on challenging technical problems involving block storage and networking.
  • Hitachi Vantara offers a diverse, global team environment with industry-leading benefits and flexible work arrangements focused on holistic health and wellbeing.

Matching Summary

Match Score: 85

Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to enhance customer support operations by providing advanced technical assistance and mentoring junior analysts. The ideal candidate will have extensive experience in technical support, particularly in troubleshooting complex hardware and software issues, with a strong focus on customer satisfaction.

Salary

Not specified; Not specified; Industry-leading benefits mentioned

Skills & Requirements

Must-have

  • 5-7 years technical support experience
  • Block storage subsystem troubleshooting
  • Network protocols FC iSCSI NVMe TCP/IP
  • Root cause analysis and problem resolution
  • Mentoring junior analysts

Nice-to-have

  • Hitachi product expertise preferred
  • CRM software Salesforce ServiceNow
  • Strong written and verbal communication
  • Continuous improvement mindset
  • Diverse global team collaboration

Key Requirements

  • Bachelor's degree in CS IT Engineering or equivalent
  • Minimum 5-7 years contact center technical support
  • At least 2 years in senior or lead capacity
  • Experience with replication concepts DR and BC
  • Relevant certifications like CompTIA A+ Network+ CCNA

Work Rights

Not specified

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