Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Collaborate with business stakeholders and technology teams to prioritise demand, resolve issues, and deliver effective solutions.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 support enterprise applications
Incident resolution and root cause analysis
ServiceNow administration and ITSM processes
ITSM best practice
Application health monitoring
Nice-to-have
Agile methodologies
Cross-functional delivery environments
SAP or SuccessFactors experience
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL processes understanding
Degree in Information Systems, Computer Science, or equivalent experience