Job Summary

• The purpose of this position is to deliver excellent customer communication skills by engaging in email and telephone conversations with Tesla customers via the SCUK online journey when their application requires more information in order to get a credit decision.
• The successful candidate must be able to manage and be comfortable with dealing with a daily pipeline of customers and progressing them from lead to activation, ensuring that customer cases are updated across internal systems in a timely manner and within agreed Service Level Agreements, generating and issuing regulated documentation.
• We have a range of benefits available which include: A competitive salary of £28,000 - £30,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Matching Summary

Salary

Base: £28,000 - £30,000; Bonus/Equity: Annual bonus based on personal and company performance; Benefits: 25 days holiday, £500 flexible benefit allowance, Generous pension contributions, Employee assistance programme, Sharesave scheme, Reduced rate gym passes

Skills & Requirements

Key Requirements

• Previous Customer Services work experience in automotive-related financial services
• Familiar with FCA's principles of business including The Consumer Duty
• Understanding of automotive finance products

Work Rights