Base salary not specified; cash-based incentive pr...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
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Integer is seeking a Senior Manager in IT Service Management who will govern ITSM practices aligned with ITIL best practices and oversee critical IT operations, including incident, change, and problem management. The ideal candidate should have extensive experience in IT governance, a strong understanding of SOX ITGCs, and the ability to lead cross-functional teams while fostering a culture of continuous improvement.
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Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager in IT Service Management who will govern ITSM practices aligned with ITIL best practices and oversee critical IT operations, including incident, change, and problem management. The ideal candidate should have extensive experience in IT governance, a strong understanding of SOX ITGCs, and the ability to lead cross-functional teams while fostering a culture of continuous improvement.
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Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
ITIL certification Intermediate or Managing Professional
Experience leading large-scale IT modernization
Strong executive communication and facilitation skills
Ability to balance control with agility
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management
Demonstrated experience with SOX ITGCs or regulated controls