Customer Service Representative - Cambridge

Westpac

Cambridge, New Zealand
Not specified; not specified; banking benefits, in...
Full time, onsite
2 years customer service experience
Banking or related field experience
Understanding of compliance requirements
Westpac is seeking a Customer Service Representative in Cambridge, New Zealand, to provide exceptional support to customers navigating financial services. The role requires at least two years of customer service experience, preferably in banking, and offers a range of benefits including generous leave options and career growth opportunities

Job Summary

  • As a Customer Service Representative, you will be the first point of contact for customers helping them navigate financial moments.
  • The role involves solving problems regarding online banking, card disputes, and regulatory queries in a fast-paced environment.
  • Employees receive 4 weeks standard holiday plus 5 additional days of wellbeing leave along with banking benefits and insurance discounts.

Matching Summary

Match Score: 85

Westpac is seeking a Customer Service Representative in Cambridge, New Zealand, to provide exceptional support to customers navigating financial services. The role requires at least two years of customer service experience, preferably in banking, and offers a range of benefits including generous leave options and career growth opportunities.

Salary

Not specified; Not specified; Banking benefits, insurance discounts, superannuation scheme included

Skills & Requirements

Must-have

  • 2 years customer service experience
  • banking or related field experience
  • understanding of compliance requirements

Nice-to-have

  • tertiary qualification in Business or Finance
  • comfort with digital platforms
  • ability to stay calm under pressure

Key Requirements

  • At least 2 years' experience in customer service
  • Experience in banking or related field
  • Understanding of financial services compliance

Work Rights

Not specified

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