Base salary not specified; cash-based incentive pr...
Not specified (assumed to be flexible or hybrid based on industry standards).
10+ years it service management experience
Strong working knowledge of itil v3 or v4
Experience with incident, change, problem management
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance and practices aligned with ITIL best practices. The ideal candidate will have over ten years of experience in IT service management and a strong understanding of ITIL processes, SOX compliance, and data governance
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and immediate eligibility for paid time off.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance and practices aligned with ITIL best practices. The ideal candidate will have over ten years of experience in IT service management and a strong understanding of ITIL processes, SOX compliance, and data governance.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match
Skills & Requirements
Must-have
10+ years IT Service Management experience
Strong working knowledge of ITIL v3 or v4
Experience with Incident, Change, Problem Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization initiatives
Strong executive communication and facilitation skills
Ability to balance control with agility in high-risk forums
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Operations or Governance
Demonstrated experience with regulated IT controls and SOX compliance