Lead It Engineer - Service Management

Ubank

Belo Horizonte, Brazil
On-site
Itil v4 expertise
Build itsm practices from scratch
Own and configure itsm tooling
As a Lead IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end

Job Summary

  • As a Lead IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end.
  • You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient.
  • This role offers greenfield, high-visibility scope where you'll define what 'good' ITSM looks like at Nubank's scale.

Matching Summary

As a Lead IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end.

Skills & Requirements

Must-have

  • ITIL v4 expertise
  • build ITSM practices from scratch
  • own and configure ITSM tooling
  • cross-functional collaboration
  • strong communication skills

Nice-to-have

  • fintech or regulated industries experience
  • familiarity with COBIT or ISO 20000
  • SRE principles knowledge
  • fluent English

Key Requirements

  • 7+ years IT service management experience
  • ITIL 4 Foundation or Managing Professional certification
  • Hands-on ITSM tooling configuration experience
  • Ability to influence without authority
  • Strong written and verbal communication

Work Rights

Not specified

Tailored Resume

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