The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident response and root cause analysis
Job Summary
The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident response and root cause analysis.
This position champions the adoption of AI technologies across the support organization to automate repetitive tasks and predict potential system issues before they occur.
Candidates must demonstrate practical experience with large language models like GPT and Claude, alongside robust infrastructure as code tools such as Terraform and Ansible.
Matching Summary
The IT Support Manager serves as a critical role ensuring the operational health and performance of business applications through rapid incident response and root cause analysis.
Skills & Requirements
Must-have
AI and machine learning concepts understanding
Python and Bash scripting proficiency
Terraform and Ansible IaC experience
GPT and Claude LLM framework experience
Production system troubleshooting and on-call
Service Level Objectives (SLO) management
Blameless post-mortem implementation
Nice-to-have
Strong engineering-minded problem solving approach
Proactive learning of emerging technologies
Cross-functional collaboration skills
Leadership in AI adoption initiatives
Excellent bilingual communication abilities
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience
Hands-on production environment operation experience