Técnico(a) De Suporte Em Informática - Dedicado – Itajaí-sc

Unity of Roseburg

Itajaí, SC, Brazil
Not specified; not specified; benefits: medical, d...
Servicenow ticketing system experience
Hardware and software troubleshooting skills
On-site it support availability
The role serves as the primary point of contact for local IT issues including mobile services, wireless, and conference room connectivity

Job Summary

  • The role serves as the primary point of contact for local IT issues including mobile services, wireless, and conference room connectivity.
  • Candidates must resolve incidents in a timely manner using ServiceNow while adhering to established SLAs and providing temporary or permanent solutions.
  • Benefits include medical and dental assistance, profit sharing, life insurance, meal vouchers, childcare assistance, and private pension.

Matching Summary

The role serves as the primary point of contact for local IT issues including mobile services, wireless, and conference room connectivity.

Salary

Not specified; Not specified; Benefits: Medical, Dental, Profit Sharing, Life Insurance, Meal Vouchers, Childcare, Private Pension

Skills & Requirements

Must-have

  • ServiceNow ticketing system experience
  • Hardware and software troubleshooting skills
  • On-site IT support availability
  • SLA adherence and incident resolution
  • Asset and inventory management

Nice-to-have

  • Strong customer service approach
  • Ability to work under high stress
  • Collaboration with project teams
  • Knowledge of internet security principles

Key Requirements

  • Higher education in IT or related field
  • Valid driver's license and personal vehicle
  • Availability to travel to Blumenau

Work Rights

Not specified

Tailored Resume

Cover Letter