Mark43 is seeking a Software Support Specialist to provide customer support for their software products in a remote capacity. The ideal candidate will possess strong interpersonal skills and a methodical approach to troubleshooting
Job Summary
Mark43 builds powerful, scalable software tools that set a new standard for first responders.
The role involves owning customer cases end-to-end while translating product knowledge into clear solutions via phone and email.
Team members are expected to maintain accurate case notes, update runbooks, and participate in PagerDuty on-call rotations.
Matching Summary
Match Score: 85
Mark43 is seeking a Software Support Specialist to provide customer support for their software products in a remote capacity. The ideal candidate will possess strong interpersonal skills and a methodical approach to troubleshooting.
Skills & Requirements
Must-have
Strong interpersonal communication skills
Patient communication style
Methodical troubleshooting approach
Phone and email support experience
Jira case tracking proficiency
On-call rotation availability
Nice-to-have
Experience with product UI diagnostics
Knowledge base article creation
Acceptance testing participation
Collaboration in Slack channels
Key Requirements
Authorized to work in Canada, UK, or listed US states
No visa sponsorship available
Ability to perform position in approved location
Work Rights
Must be authorized to work in Canada, UK, or one of the 36 listed US states