Customer Care Advisor (portuguese-speaking) – Mobile Betting App

Concentrix

Lisbon, Portugal
Competitive salary + performance bonus; not specif...
European portuguese fluency
English b2 fluency
Respond to customer inquiries
As a Customer Care Advisor, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence

Job Summary

  • As a Customer Care Advisor, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.
  • You will serve as a knowledgeable consultant for customers in the sports industry, responding quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
  • In this role, we offer benefits that help you support your unique lifestyle, including full-time indefinite contracts, competitive salary and performance bonus, and full paid training.

Matching Summary

As a Customer Care Advisor, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.

Salary

Competitive salary and performance bonus; Not specified; Full paid training

Skills & Requirements

Must-have

  • European Portuguese fluency
  • English B2 fluency
  • Respond to customer inquiries
  • Build customer relationships
  • Provide exceptional service

Nice-to-have

  • Interest in sports
  • Team player with positive attitude
  • Tech-savvy
  • Previous customer service experience

Key Requirements

  • Legally authorized to work in Portugal
  • Availability to work on rotational shifts

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter