Customer Service Agent- Baggage Services

Jetstar Airways

Melbourne, Australia
On-site
Level 4 customer service agent experience
12 months current role tenure
Manager endorsement required
The role offers an opportunity to upskill across Level 4 duties within the Baggage Services ASU Agreement

Job Summary

  • The role offers an opportunity to upskill across Level 4 duties within the Baggage Services ASU Agreement.
  • You will be responsible for providing excellent customer service at the Service Desk, Concourse, and in Baggage Services.
  • This position is strictly restricted to current Melbourne Customer Service Agents with a minimum of 12 months tenure.

Matching Summary

The role offers an opportunity to upskill across Level 4 duties within the Baggage Services ASU Agreement.

Skills & Requirements

Must-have

  • Level 4 Customer Service Agent experience
  • 12 months current role tenure
  • Manager endorsement required
  • Melbourne location restriction
  • Baggage services knowledge

Nice-to-have

  • Premium customer relationship skills
  • Coaching and training peers
  • Adherence to Style on Q guidelines
  • Efficient problem solving under pressure

Key Requirements

  • Minimum 12 months as Customer Service Agent
  • Current employment at Melbourne airport
  • Manager endorsement to apply
  • Knowledge of departure control systems

Work Rights

Must be current Melbourne Customer Service Agent

Tailored Resume

Cover Letter