Claims Handler - Green Flag Rescue

Direct Line Group

Leeds, GB
Base: £14,687.00; bonus/equity: shift allowance; b...
Home working
Handling inbound customer calls
Gathering accurate information
Coordinating recovery assistance
Direct Line Group is seeking part-time evening Claims Handlers for their Green Flag Rescue team, offering flexible shifts and comprehensive training. This remote role involves assisting customers during vehicle breakdowns and requires strong communication and customer service skills

Job Summary

  • You’ll be the first point of contact for customers experiencing a vehicle breakdown, playing a vital role in supporting them during what can be a stressful time.
  • This part-time evening role offers flexible shift rotations, including weekend availability, and comes with 6.5 weeks of structured training.
  • Benefits include a 9% employer-contributed pension, 50% off home, motor, and pet insurance, plus free Green Flag breakdown cover.

Matching Summary

Match Score: 85

Direct Line Group is seeking part-time evening Claims Handlers for their Green Flag Rescue team, offering flexible shifts and comprehensive training. This remote role involves assisting customers during vehicle breakdowns and requires strong communication and customer service skills.

Salary

Base: £14,687.00; Bonus/Equity: Shift Allowance; Benefits: 9% employer-contributed pension, 50% off home, motor, and pet insurance plus free Green Flag breakdown cover, Additional optional Health and Dental insurance, EV car scheme, Generous holiday allowance, Buy As You Earn share scheme, Employee discounts and cashback

Skills & Requirements

Must-have

  • Handling inbound customer calls
  • Gathering accurate information
  • Coordinating recovery assistance
  • Delivering calm and empathetic service
  • Working to performance targets

Nice-to-have

  • Customer-focused mindset
  • Confidence in fast-paced environment
  • Clear and professional telephone manner
  • Assessing situations quickly
  • Good IT skills

Key Requirements

  • Part-time evening position
  • 21 hours per week
  • Home working role
  • Flexible shift rotations
  • Availability across the weekend

Work Rights

Not specified

Tailored Resume

Cover Letter