Senior Director, Customer Success

Rapid7

Base: $189,600.00 - 256,500.00 usd annual; bonus/e...
Fully remote
10-15 years b2b client-facing experience
5+ years leading managers or senior csms
Drive gross and net revenue retention metrics
The Senior Director will lead a team responsible for the care, retention, and growth of Rapid7's diverse customer base ranging from SMBs to Fortune 1000 organizations

Job Summary

  • The Senior Director will lead a team responsible for the care, retention, and growth of Rapid7's diverse customer base ranging from SMBs to Fortune 1000 organizations.
  • This role requires owning key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention.
  • Candidates must demonstrate proven leadership with at least 10-15 years of experience in B2B client-facing roles and 5+ years specifically leading managers or senior-level CSMs.

Matching Summary

The Senior Director will lead a team responsible for the care, retention, and growth of Rapid7's diverse customer base ranging from SMBs to Fortune 1000 organizations.

Salary

Base: $189,600.00 - 256,500.00 USD Annual; Bonus/Equity: Variable/incentive compensation and equity included; Benefits: Not specified

Skills & Requirements

Must-have

  • 10-15 years B2B client-facing experience
  • 5+ years leading managers or senior CSMs
  • Drive gross and net revenue retention metrics
  • Establish scalable lifecycle frameworks
  • Manage complex commercial negotiations

Nice-to-have

  • Strong executive presence in high-level scenarios
  • Culture of accountability and continuous improvement
  • Ability to influence internal partners effectively
  • Experience with diverse customer base from SMB to Fortune 1000

Key Requirements

  • Minimum 10-15 years B2B experience
  • At least 5+ years leading managers/senior CSMs
  • Proven track record driving retention and expansion metrics
  • Experience handling complex commercial negotiations
  • Ability to travel up to 20% of the time

Work Rights

Not specified

Tailored Resume

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