Workday is seeking a Technical Support Engineer for its Adaptive Planning Suite, based in Warsaw, Poland. The ideal candidate will have significant experience in technical support, particularly with enterprise cloud applications, and will thrive in a collaborative environment focused on customer satisfaction and problem-solving
Job Summary
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Engineer for its Adaptive Planning Suite, based in Warsaw, Poland. The ideal candidate will have significant experience in technical support, particularly with enterprise cloud applications, and will thrive in a collaborative environment focused on customer satisfaction and problem-solving.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS programming knowledge
XML JSON data format troubleshooting
Web Services API troubleshooting skills
Nice-to-have
Finance and financial planning software knowledge
JavaScript programming knowledge
ELK log aggregation tool usage
Full stack web application troubleshooting
Empathetic customer communication style
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud software
Experience managing highly escalated cases across multiple accounts
Work Rights
Local candidates or those willing to relocate required