This position is responsible for ensuring the delivery of outstanding customer service while greeting patients and verifying their demographic and insurance information
Job Summary
This position is responsible for ensuring the delivery of outstanding customer service while greeting patients and verifying their demographic and insurance information.
The role requires collecting identified co-pays, deductibles, and co-insurance amounts while providing financial counseling when appropriate.
Employees must be mobile enough to push a patient in a wheelchair between locations within the hospital campus.
Matching Summary
This position is responsible for ensuring the delivery of outstanding customer service while greeting patients and verifying their demographic and insurance information.
Skills & Requirements
Must-have
High School Diploma or GED
Type 35-45 wpm proficiency
Push patient in wheelchair if necessary
Verify insurance eligibility and benefits
Collect co-pays and deductibles
Document patient demographic information
Nice-to-have
Bilingual communication skills preferred
Associate or Bachelor's degree in Business
Medical terminology knowledge
Experience with public interaction
Ability to work under stress positively
Flexible and adaptable mindset
Key Requirements
High School Diploma or GED required
Typing speed of 35-45 wpm required
Proficiency with office equipment and scanning copiers
Knowledge of Protected Health Information (PHI)
Understanding of billing requirements and documentation