Base salary not specified; cash-based incentive pr...
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10 years it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
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Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident/change/problem management, and audit readiness. The ideal candidate will have extensive experience in ITSM practices, strong knowledge of ITIL, and the ability to lead through influence across teams while fostering a culture of continuous improvement.
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Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident/change/problem management, and audit readiness. The ideal candidate will have extensive experience in ITSM practices, strong knowledge of ITIL, and the ability to lead through influence across teams while fostering a culture of continuous improvement.
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Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnering with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management