Provide excellent professional service to enhance customer satisfaction by responding to various inquiries and requests
Job Summary
Provide excellent professional service to enhance customer satisfaction by responding to various inquiries and requests.
Act as a brand ambassador, offering a seamless customer experience and fostering genuine relationships through thoughtful communication.
Handle customer inquiries regarding products, after-sales service, and exchanges via phone and email, while ensuring accurate information is relayed between call centers and stores.
Matching Summary
Provide excellent professional service to enhance customer satisfaction by responding to various inquiries and requests.
Skills & Requirements
Must-have
Customer inquiry response
Complaint handling
Report writing
Communication between departments
Service quality improvement
Nice-to-have
Empathetic communication
Team player
Proactive service attitude
Building customer relationships
Key Requirements
Consumer-related major or counseling certification