Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce documentation skills
Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealership teams in Medford, OR. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing administrative support

Job Summary

  • This role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track and document customer concerns using Salesforce to identify patterns for continuous improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealership teams in Medford, OR. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing administrative support.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce documentation skills

Nice-to-have

  • Critical thinking and problem solving
  • Empathy and de-escalation skills
  • Cross-functional collaboration ability

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

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