Customer Success Analyst Ii - Comercial Food

Inter

Belo Horizonte, Brazil
On-site
Relationship management with partners
Ai tools for customer service
Churn reduction and cancellation reversal
Manage relationships with partner restaurants, ensuring a successful and highly engaging journey

Job Summary

  • Manage relationships with partner restaurants, ensuring a successful and highly engaging journey.
  • Manage and evolve the use of AI tools applied to customer service, ensuring optimized workflows aligned with area objectives.
  • Increase the perception of partnership value by connecting purpose and results.

Matching Summary

Manage relationships with partner restaurants, ensuring a successful and highly engaging journey.

Skills & Requirements

Must-have

  • Relationship management with partners
  • AI tools for customer service
  • Churn reduction and cancellation reversal
  • Platform campaign adjustments
  • Conflict mediation
  • Performance metrics monitoring

Nice-to-have

  • Digital marketing and automation
  • Agile methodologies
  • CRM and marketing automation tools
  • Innovation and digital transformation

Key Requirements

  • Higher education in Administration, Communication, Digital Marketing, or related fields
  • Excellent oral and written communication
  • Good organization and ability to lead projects
  • Analytical thinking and creativity
  • Familiarity with AI and automation tools
  • Intermediate English
  • Experience in publicly traded companies

Work Rights

Not specified

Tailored Resume

Cover Letter