Customer Banking Specialist - Warnbro (33.75hr/wk)

Commonwealth Bank of Australia

Warnbro, Western Australia, Australia
Meaningful customer conversations
In-branch technology assistance
Transactional needs assessment
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers

Job Summary

  • Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

Matching Summary

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Skills & Requirements

Must-have

  • meaningful customer conversations
  • in-branch technology assistance
  • transactional needs assessment
  • financial health checks
  • loan and credit card applications
  • adhere to bank processes
  • community event participation

Nice-to-have

  • passion for service excellence
  • holistic customer solutions
  • proactive customer engagement
  • team safety and wellbeing
  • customer feedback capture

Key Requirements

  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Work independently and refer specialists
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter