The role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels
Job Summary
The role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
You will be the first point of contact for BP telephone-based enquiries and/or for any written form of enquiries from both customers by internal customers within the BP Businesses.
bp provides a hybrid working arrangement, opportunities for career development, and a range of benefits including life & health insurance and bonus opportunities.
Matching Summary
The role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
Skills & Requirements
Must-have
First and second line customer support
Telephone and written enquiries
Accuracy and speed in query resolution
Customer satisfaction focus
Log, assign, and supervise queries
Data entry and maintenance
Fluent in English
Nice-to-have
Positive team contribution
Teammate characteristics
Constructive communication
Active listening skills
Continuous improvement mindset
Adaptable approach and style
Working autonomously
High-pressure environment comfort
Key Requirements
Previous customer service experience
Experience using SAP and/or Salesforce is an advantage