Senior Product Manager, Omnichannel & Commercial Strategy – Service Cloud

Salesforce Sites

Base: $164,000 - $260,100 annually (select cities:...
Product management experience
Saas pricing and packaging
Telephony routing and sms
Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures

Job Summary

  • Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures.
  • Partner with the Sourcing team to help manage telecom carrier relationships, assist with telecom budgets, and handle PO/invoice approvals.
  • Collaborate with marketing and sales teams to educate the field on commercial packaging, compliance requirements, and regulatory needs.

Matching Summary

Guide the pricing and packaging strategy for our omnichannel offerings, helping define SKU licensing and metering structures.

Salary

Base: $164,000 - $260,100 annually (select cities: $196,800 - $285,800 annually); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Product management experience
  • SaaS pricing and packaging
  • Telephony routing and SMS
  • Cross-functional collaboration
  • Go-to-market execution
  • Vendor budget management

Nice-to-have

  • Customer experience solutions
  • Service and support automation
  • Agile development methodologies
  • Executive leadership presentation
  • Software architecture understanding

Key Requirements

  • 5+ years of product management experience
  • Familiarity with telephony routing, SMS, or BYOC
  • Ability to navigate internal operational processes
  • Experience managing vendor budgets
  • Bachelor's degree

Work Rights

Not specified

Tailored Resume

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