Signature Customer Success Account Manager - Lindenwold, Nj

HCM Portal (UPS)

Lindenwold, NJ, US
Base: $64,680.00 - $113,220.00pyear; bonus/equity:...
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting
This position will support a territory including Lindenwold, NJ and will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale

Job Summary

  • This position will support a territory including Lindenwold, NJ and will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
  • The role involves managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement to drive customer loyalty and growth.
  • UPS offers a comprehensive benefits package including medical, dental, vision, retirement programs, and paid time off.

Matching Summary

This position will support a territory including Lindenwold, NJ and will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.

Salary

Base: $64,680.00 - $113,220.00/year; Bonus/Equity: eligible for sales incentive plan and annual management incentive plan; Benefits: Medical, Dental, Vision, FSA, HSA, Life Insurance, Disability, EAP, Educational Assistance, 401(k), Vacation, Holidays, Personal Time, Sick/Family/Medical Leave, Employee Stock Purchase Program

Skills & Requirements

Must-have

  • manage high volume of smaller customers
  • drive customer satisfaction and retention
  • leverage dashboards and reporting
  • manage multiple customers efficiently
  • identify patterns and address challenges
  • drive customer loyalty and growth

Nice-to-have

  • cultivate skills and take you to next level
  • rewarding culture and talented teams
  • innovative possibilities and passion

Key Requirements

  • 0-4 years customer success/support experience
  • SMB account management experience
  • Ability to manage multiple customer engagements
  • Data-driven mindset
  • Excellent written communication skills
  • U.S. Citizen or National, permanent resident, or authorized to work in U.S.

Work Rights

Must be a U.S. Citizen or National, alien lawfully admitted for permanent residence, or alien authorized to work in the U.S.

Tailored Resume

Cover Letter