Customer Experience Analyst

A.P. Moller - Maersk

Customer interaction via case management
Manage transport plan
Issue and amend bookings
You will play a vital role in our success by managing customer experience and building a successful career trajectory

Job Summary

  • You will play a vital role in our success by managing customer experience and building a successful career trajectory.
  • The Cotton team is responsible for front office activities within the Customer Experience team, handling Ocean, BKS, and Landside services.
  • We are looking for candidates with excellent interpersonal and communication skills, problem-solving abilities, and time management skills.

Matching Summary

You will play a vital role in our success by managing customer experience and building a successful career trajectory.

Skills & Requirements

Must-have

  • Customer interaction via case management
  • Manage transport plan
  • Issue and amend bookings
  • Proficient in Microsoft Excel
  • Advanced English proficiency

Nice-to-have

  • Digital transformation journey
  • Global scale opportunities
  • Diverse and talented team
  • Customer-focused environment

Key Requirements

  • University degree in Administration, Foreign Trade, International Relations or related areas
  • Customer service experience in the logistics sector
  • Advanced English
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter