Lead Customer Service Representative

Destination Pet

Pittsburgh, PA, United States
Base: $14.00–$16.00ph doe; bonus/equity: tips incl...
Not specified (assumed in-person based on job responsibilities).
1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs
Destination Pet is seeking a Lead Customer Service Representative to join their team at Pet Palace Resort in Pittsburgh, PA. The ideal candidate is a passionate pet lover with strong customer service skills, capable of managing a dynamic work environment

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a pet resort.
  • Candidates must be available for evenings, weekends, and holidays as pets do not take days off.
  • Benefits include part-time health, mental health, and telehealth coverage with pay starting at $14.00–$16.00/hour plus tips.

Matching Summary

Match Score: 85

Destination Pet is seeking a Lead Customer Service Representative to join their team at Pet Palace Resort in Pittsburgh, PA. The ideal candidate is a passionate pet lover with strong customer service skills, capable of managing a dynamic work environment.

Salary

Base: $14.00–$16.00/hour DOE; Bonus/Equity: Tips included; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • Experience training others

Nice-to-have

  • Passion for pets and animals
  • Cool under pressure in chaotic environments
  • Strong empathy for clients and pets
  • Retail or hospitality background preferred

Key Requirements

  • High school diploma or equivalent required
  • 1+ year in a customer service role required
  • Must be able to lift 40 lbs regularly

Work Rights

Not specified

Tailored Resume

Cover Letter