Customer Journey Manager

Lloydseurope

Bristol, , United Kingdom
Base: £61,344 – £68,160 py; bonus/equity: not spec...
Hybrid (at least 2 days in the office)
End-to-end customer journey ownership
Digital payments and customer details
Functional understanding of journeys
Lloyds Banking Group is seeking a Customer Journey Manager for their Payments Lab in Bristol, focusing on optimizing complex digital customer journeys in the payments sector. The role requires extensive experience in managing end-to-end customer journeys, strong analytical skills, and collaboration with cross-functional teams

Job Summary

  • This role is responsible for shaping and improving complex digital journeys, ensuring they operate effectively across systems, teams and channels.
  • You’ll have the opportunity to work on critical journeys involving payments, customer details management and regulated financial processes, helping to shape how customers move money and manage their information across our digital channels.
  • We’re committed to building an inclusive, diverse workplace where everyone can thrive.

Matching Summary

Match Score: 85

Lloyds Banking Group is seeking a Customer Journey Manager for their Payments Lab in Bristol, focusing on optimizing complex digital customer journeys in the payments sector. The role requires extensive experience in managing end-to-end customer journeys, strong analytical skills, and collaboration with cross-functional teams.

Salary

Base: £61,344 – £68,160 pa; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • end-to-end customer journey ownership
  • digital payments and customer details
  • functional understanding of journeys
  • customer and business needs translation
  • data-led insight application
  • cross-functional alignment coordination

Nice-to-have

  • curiosity and collaboration
  • continuous improvement mindset
  • values-led culture building
  • inclusive and diverse workplace

Key Requirements

  • 5+ years experience owning journeys
  • Strong analytical and problem-solving skills
  • Technical fluency with engineers
  • Translate needs into functional requirements
  • Confidence working independently
  • Strong communication and collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter