Not specified (assumed to be hybrid based on typical industry practices)
Strong understanding of it systems networks
Knowledge of tcp/ip osi model dns routing
Root cause analysis capability for troubleshooting
Good Job Creations (Singapore) Pte. Ltd. is seeking an IT Support Engineer to provide professional technical support to customers while ensuring efficient troubleshooting and issue resolution. The ideal candidate will possess strong knowledge of IT systems and excellent communication skills to work effectively in a cross-functional team environment
Job Summary
The role involves handling customer enquiries and technical issues via phone, email, chat, or ticketing system.
Candidates must troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis.
The position requires maintaining technical documentation and supporting customer onboarding including product setup and configuration guidance.
Matching Summary
Match Score: 85
Good Job Creations (Singapore) Pte. Ltd. is seeking an IT Support Engineer to provide professional technical support to customers while ensuring efficient troubleshooting and issue resolution. The ideal candidate will possess strong knowledge of IT systems and excellent communication skills to work effectively in a cross-functional team environment.
Skills & Requirements
Must-have
Strong understanding of IT systems networks
Knowledge of TCP/IP OSI model DNS routing
Root cause analysis capability for troubleshooting
Ability to meet SLA response resolution timelines
Nice-to-have
Customer-focused mindset with patience
Strong documentation skills for technical guides
Fast learner adapting to new technologies
Experience collaborating with cross-functional teams