Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software support
It support services to end users
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
This position requires regular, reliable, and non-disruptive attendance and the ability to create and maintain collegial, harmonious working relationships.
Matching Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
Help Desk ticketing system
Technology hardware and software support
IT support services to end users
Troubleshooting and resolving IT issues
Technology setup for meeting rooms
Day shift work schedule
On-site position
Nice-to-have
Customer service experience
Experience with Endpoint Management
Experience in Systems Administration
Experience with server management
Ability to work collaboratively
Strong interpersonal skills
Key Requirements
Bachelor’s degree or equivalent experience
At least five years of computer support experience
Experience with IT Help Desk ticket tracking system
Ability to work legally in the United States
Criminal background and sex offender registry check
Work Rights
Must have legal authority to work in the United States