Specialist, Patient Care

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Patient support program management
Customer service experience
Reimbursement process knowledge
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
  • This role involves conducting welcome calls, informing patients about program offerings, understanding medication details, and acting as a patient advocate for funding options.
  • Shoppers Drug Mart is committed to building a talented team that champions collaboration, kindness, and inclusivity, offering a purchase discount program, competitive pay, and online learning.

Matching Summary

The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Patient support program management
  • Customer service experience
  • Reimbursement process knowledge
  • Adverse event reporting
  • Medication delivery coordination

Nice-to-have

  • Action oriented and empathetic
  • Collaborative team player
  • Attention to detail and judgement
  • Flexible work hours

Key Requirements

  • 2-3 years customer service/call centre experience
  • Proficiency in MS Office
  • Bilingualism (French & English) preferred
  • Ability to analyze and interpret data
  • Flexibility for longer hours/overtime

Work Rights

Not specified

Tailored Resume

Cover Letter