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Integer is seeking a Customer Operations Manager to lead customer advocacy and improve operational processes within the company. The role requires extensive experience in the medical device field, focusing on enhancing customer relationships and ensuring timely, accurate service.
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Job Summary
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct customers with quoting and order entry.
The manager must adhere to all safety, environmental, security, and quality requirements including FDA regulations and ISO certification standards.
Matching Summary
Match Score: 75
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Integer is seeking a Customer Operations Manager to lead customer advocacy and improve operational processes within the company. The role requires extensive experience in the medical device field, focusing on enhancing customer relationships and ensuring timely, accurate service.
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Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
S&OP forecasting process knowledge
ISO certification adherence
FDA regulatory compliance
Nice-to-have
Strong customer advocacy skills
Cross-functional collaboration ability
Process improvement mindset
Strategic relationship building
Exceptional communication skills
Key Requirements
Minimum 7 years experience in medical device field