Contact Center Lead - Germany

ING

Manila, Philippines
Customer centricity culture
Performance improvement
Data driven mindset
Leads a Circle of Contact Center Professionals and Customer Loyalty Members, facilitating work volume division and adapting operating models for business maturity

Job Summary

  • Leads a Circle of Contact Center Professionals and Customer Loyalty Members, facilitating work volume division and adapting operating models for business maturity.
  • Drives the circle to achieve and exceed key performance targets, fostering a customer-centric and winning performance culture with a data-driven approach to improvements.
  • Coaches, mentors, and develops contact center members while ensuring adherence, enabling an inclusive culture and fostering collaboration within Retail Operations.

Matching Summary

Leads a Circle of Contact Center Professionals and Customer Loyalty Members, facilitating work volume division and adapting operating models for business maturity.

Skills & Requirements

Must-have

  • Customer Centricity Culture
  • Performance Improvement
  • Data Driven Mindset
  • Root Cause Analysis
  • Coaching and Mentoring
  • Agile Way of Working

Nice-to-have

  • Inclusive Orange Behavior Culture
  • Collaboration with Stakeholders
  • Building Influence
  • Flexible Workforce Arrangements

Key Requirements

  • Step Up Performance Management Application

Work Rights

Not specified

Tailored Resume

Cover Letter