Sr Associate Technical Support Delivery Analyst - Learning

080

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Hybrid (at least 50% of time in-office each quarter)
2 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis capability
Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role focuses on delivering business-critical solutions and requires experience in SaaS enterprise software, alongside strong communication and problem-solving skills

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
  • The position requires participation in a regional shift pattern to achieve 365-day / 24x7 coverage with flexibility for schedule changes.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role focuses on delivering business-critical solutions and requires experience in SaaS enterprise software, alongside strong communication and problem-solving skills.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis capability
  • Basic SQL syntax proficiency
  • API client tool experience

Nice-to-have

  • SOAP, WSDL, XML integration experience
  • Health monitoring tools usage
  • Documentation creation skills
  • Resilience under tight timeframes
  • Mentoring and coaching abilities

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Experience supporting HCM or Talent solutions
  • Ability to coordinate multiple teams for critical issues

Work Rights

Not specified

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